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Privacy Policy

Last updated 26 September 2026

This Privacy Policy explains what personal data HarborFinance collects when you use our website and services, why we collect it, how we protect it and the choices you have.

In this document, “HarborFinance”, “we”, “us” and “our” refer to the operator of HarborFinance Trading. “You” refers to anyone using the website or services.

1. Data we collect

  • Account data: name, email address, phone number, country and password (stored only as a one-way hash).
  • Verification data: front and back images of a government-issued ID, date of birth and, where required, a selfie.
  • Financial data: balances, deposits, withdrawals, orders, trades and destination addresses you provide.
  • Technical data: IP address, device and browser information, session records and sign-in history.
  • Communications: support tickets, chat messages and attachments.

2. How we use data

  • To create and operate your account and provide the services you request.
  • To verify identity, prevent fraud and meet legal and regulatory obligations.
  • To secure accounts, including detecting unusual sign-ins and protecting withdrawals.
  • To send service messages such as verification emails, security alerts and transaction notifications.
  • To improve the services using aggregated, non-identifying analytics.

3. Sharing

We share personal data only with service providers acting on our instructions (for example hosting, email delivery, identity verification or custody providers), with authorities where legally required, or with your consent. We do not sell personal data.

4. Security

We protect data using encryption in transit, encryption at rest for sensitive fields such as two-factor secrets and identity numbers, access controls based on staff roles, and audit logging of administrative access to accounts and verification documents. Verification documents are held in private storage and are never publicly accessible.

5. Retention

We keep personal data for as long as your account is open and afterwards for the period required by applicable record-keeping obligations, after which it is deleted or anonymised.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete or port your data, to restrict or object to processing, and to complain to a data-protection authority. To exercise these rights, contact us through our contact page or a support ticket.

7. Cookies

We use strictly necessary cookies to keep you signed in and protect against cross-site request forgery. See our Cookie Policy.

8. Changes

We will post any changes to this policy here and, for material changes, notify you in the services.